KaTori Beauty LLC | Frequently Asked Questions (FAQ)

Effective Date: March 6, 2026 | Last Updated: June 1, 2026

How do I contact customer service?

Our studio is open Monday through Friday, 8:00 AM – 5:00 PM ET (excluding United States federal holidays).

• Email Support Only: help@katoribeauty.com

• Important Notice: To maintain a secure, timestamped paper trail and protect your customer account data, all customer support is handled exclusively via email. We strictly do not handle order inquiries, tracking updates, or sizing disputes via social media Direct Messages (DMs).

Can I return or exchange my KaTori Beauty purchase?

No. KaTori Beauty LLC operates under an Absolute Zero-Return, Zero-Exchange, and Zero-Refund Policy. Due to the custom, made-to-order, artisanal, and high-hygiene nature of our luxury products, all sales are final at the time of transaction. We do not accept returns or issue credits/refunds for buyer's remorse, "accidental orders," or a personal change of mind regarding style, shape, length, or color preferences.

What if my item has a manufacturing defect?

In the rare event of a verified manufacturing defect (excluding transit, climate, or heat damage):

1. You must email help@katoribeauty.com within 24 hours of the carrier delivery timestamp.

2. The subject line must read: MANUFACTURING DEFECT - [Your Order Number].

3. You must attach clear, high-resolution photos of the product and its original, unaltered packaging.

4. If a defect is verified by our Lead Artist, we will provide a replacement only. Monetary refunds are not issued under any circumstances.

Can I cancel or modify my order after it is placed?

No. Once an order is completed, it enters an immediate lock phase. Because our artisanal production, material procurement, and sizing calibration begin immediately upon order receipt, orders cannot be modified, items cannot be swapped, and we cannot accommodate address changes. Please review your shipping metadata, items, and quantities carefully prior to completing purchase.

How long will it take for my order to ship?

Every item is subject to a mandatory processing and production window before being handed to the carrier. Fulfillment timelines are structured as follows:

• Non-Handmade Items: 4–8 business days for processing and quality inspection.

• Basics Collection: 7–10 business day handmade production window.

• Studio Curated Designs: 10–14 business day handmade production window.

• Custom Requests: Timelines vary based on artistic complexity and specific requirements.

• Expedited "Rush" Requests: If you require your order by a specific date, you must indicate this in the "Special Instructions" box at checkout. Customer service will reach out to provide a timeline assessment and a quote for a Rush Fee. Requests made after an order is finalized cannot be guaranteed.

• Note: During high-volume seasonal periods, please expect slight delays. All fulfillment windows are estimates and not guaranteed delivery dates.

Will I be able to track my package once it ships?

Yes. Once your order is scanned by the carrier, you will receive an automated notification containing your tracking number. Please allow up to 48 hours for tracking data to update on the carrier's portal.

Why haven't I received my order, or what if it is missing/stolen?

Ownership and risk of loss transfer entirely to the shipping carrier (USPS or UPS) and subsequently to the customer the moment a package leaves our possession. KaTori Beauty LLC is not responsible for lost, stolen, or misdirected shipments, including packages marked as "Delivered" by the carrier (porch piracy).

If a delivery discrepancy occurs, you must open an official inquiry with the carrier first. Our studio will only investigate missing package claims if the tracking has shown zero movement for more than 15 consecutive business days (for domestic orders). To initiate an inquiry with us after that window, email help@katoribeauty.com with your official Carrier Claim Number.

What happens if my package is Returned to Sender?

It is the customer's exclusive liability to provide a correct, complete, and accurate delivery address at checkout. If a package is returned to our studio due to a customer address error, insufficient data, or carrier delivery failure:

• No refunds or store credits will be issued under any circumstances.

• Mandatory Reshipping Fee: The customer is entirely responsible for paying a new shipping and handling fee to cover the cost of generating a new carrier shipping label to a verified address.

• 30-Day Abandonment Rule: Returned packages are held in our studio for a maximum of 30 calendar days. If the reshipping fee is not paid within this window, the order will be deemed completely abandoned and permanently destroyed for strict health, sanitation, and hygiene purposes.

Does KaTori Beauty ship internationally?

Yes, we ship globally! However, international packages cannot be shipped to P.O. Box or APO/FPO addresses. Please note that all local customs, duties, or import fees are strictly non-inclusive in your KaTori Beauty order total. All import fees are the exclusive financial responsibility of the parcel recipient. International shipments may also experience extended delivery timelines due to customs clearance protocols.

I have a question that isn't listed here!

We are happy to assist! Please reach out directly to our data and support team at help@katoribeauty.com and we will get back to you within our standard business hours.