FAQ

How do I contact customer service?

We Are Open Monday-Friday 8am-5pm

katoribeautycontact@gmail.com

Instagram @katoribeauty

Katori Beauty ships from USPS and UPS.  DURING HIGH VOLUME TIMES PLEASE EXPECT A DELAY

 

Can I return my Katori Beauty Purchase?

Due to the nature of Katori Beauty products ALL SALES ARE FINAL. If you receive your package and it is defective we will gladly send you a replacement and allow the return of the damaged good you have received.

Can I Cancel My Order?

If for any reason, you decide that you'd like to cancel your order, you have 8 hours after purchase and there will be a $10 restock fee taken from your final refund . After 8 hours your order can no longer be canceled .

Why haven't I received my order.

Send us an email to katoribeautycontact@gmail.com in the subject please write MISSING ORDER with your order number

 How long will it take for my order to ship? 

We are a small business and small team so please expect 3-5 business days for processing . Longer during high volume times .

For pre-sale items processing days star on the release date of the item, not purchase date.

After my order ships, will I be able to track the package?

Yes once your order has shipped you will receive a tracking number for your package.
Once your package is out of our possession Katori Beauty is no longer responsible, it is now the responsibility of the mail carrier . In the case of a error in your package please contact the carrier first before contacting Katori Beauty .

I have a question thats not listed above

For all questions please contact us at katoribeautycontact@gmail.com or on Instagram  @katoribeauty

Does Katori Beauty ship internationally? 

Yes we do! Katori Beauty does ship internationally however any customs or duty fees are not included in your Katori Beauty order total. Katori Beauty IS NOT responsible for customs or duty fees. Any fees associated with international Katori Beauty orders are the responsibility of the parcel recipient and they are responsible for paying all fees.

 

Returned To Sender Order Policy

It is customers responsibility to make sure they are providing the correct address for delivery of their order at checkout. Providing the correct address at checkout is very important helps prevent any hiccups or delays in your Katori Beauty order.

In any case in-which an item is returned to Katori Beauty because of wrong address (customer error) customers have 2 options. They can be provided a full refund minus our $10 restocking fee or they can have their item reshipped using correct address, however customers are responsible for all reshipping fees of the order.